FAQ

Welcome to our FAQ page, where we address common questions and provide answers to help you make informed decisions about our products and services. If you have a question that isn't answered here, please feel free to reach out to us directly, and we'll be happy to assist you.

1. What is your shipping policy?

  • We offer standard shipping options and delivery times vary depending on your location. For more information, please visit our Shipping Information page.

2. What is your return policy?

  • We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please contact us within 28 days of receiving your product for a refund or exchange. For more details, please see our Return Policy page.

3. How do I track my order?

  • Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment and estimated delivery date.

4. Do you offer international shipping?

  • Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on your location. Please contact us for more information on international shipping options.

5. Are your products cruelty-free?

  • Yes, all of our products are cruelty-free and not tested on animals. We are committed to ethical and sustainable practices in everything we do.

6. How do I use your 4-in-! RF Anti Aging Device?

  • Instructions for using our products can be found on the product packaging or on our website. If you have any questions about how to use a specific product, please don't hesitate to reach out to us for assistance.

7. Are your products suitable for all skin types?

  • Our products are formulated to be gentle and effective for all skin types. However, if you have any specific concerns or sensitivities, we recommend performing a patch test before using any new skincare product.

8. Do you offer wholesale or bulk pricing?

  • Yes, we offer wholesale and bulk pricing options for qualified retailers and distributors. Please contact us for more information on wholesale opportunities.

9. How can I contact customer support?

  • You can reach our customer support team by email or by filling out the contact form on our website. We strive to respond to all inquiries within 2 business days.

10. Do you have a satisfaction guarantee?

  • Yes, we stand behind the quality of our products and offer a satisfaction guarantee. If you're not completely satisfied with your purchase, please let us know, and we'll do our best to make it right.